Privacy Policy
Last updated: August 17, 2026
Who we are
Demo Heating & Air provides heating and air conditioning services. This policy explains what we do with personal information when you call us, text us, or use the chat on this website.
Information we collect
- Your phone number and the date and time of your call or message
- The contents of the messages you send us and our replies
- Information you choose to share in a conversation — such as your name, service address or ZIP code, and details of your repair or quote request
- Your email address, if you give it to us
We do not ask for payment card details by text message, and you should not send them.
How we use it
- To reply to your call, text, or chat and answer your questions
- To qualify, quote, and schedule service
- To keep records of our conversations and meet legal obligations
Automated assistant
Replies are generated by an automated assistant rather than written by a person in real time. To produce a reply, the content of the conversation is processed by a third-party AI service provider. A member of our team can read the conversation and step in at any point.
Text messages
If you share your phone number, you agree to receive text messages from Demo Heating & Air about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms & Conditions for full details.
How we share information
We do not sell or rent your personal information, and we do not share it with third parties or affiliates for their marketing purposes. We share it only with service providers who process it on our behalf so that we can operate — for example our telephony, messaging, and hosting providers — and only as much as they need, or where the law requires disclosure.
How long we keep it
We keep conversation records for as long as we need them for the purposes described above. If you ask us to stop messaging you, we keep a record of that request specifically so that we can continue to honour it.
Security
We take reasonable technical and organisational measures to protect the information we hold, including encryption in transit and restricted access. No system is perfectly secure and we cannot guarantee absolute security.
Your rights
You may ask us for a copy of your personal information, ask us to correct it, or ask us to delete it. Contact us using the details below. Depending on where you live you may have additional rights under applicable law.
Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 13.
Changes
We may update this policy. The current version is always available at this address, and the date above shows when it last changed.
Contact
Questions about this policy: service@demoheatingair.example or call (281) 843-3956.